Occasionally we've got Wifi on our Dutch trains. I just never understood why the post login screen is optimized for mobile while the pre login screen is such a hinderance to use. Surely the most used device on the NS wifi has to be mobile? They did think this over and sign off on this? (I hope) And what's the deal with all that pointless whitespace?
The solution can't be that complicated I reckon: optimise for mobile. And while at it, move the opt-in box above a big fat 'Connect' button please. Also; 'Log out' seems like a pointless function to me, as this is also a hardware function. Added to that the button is in English all of the sudden, as opposed to the Dutch 'Maak verbinding' button in the previous screen. Consistency. Yes. I realize they're on different domains, but if someone would've thought of customer journey, this shouldn't have happened. Customer Experience is a bitch and a lot of times companies never seem to get it just ... right. I hope to share a beautiful example of something nicely done soon!
PS: Free Wifi and still nag about the usability of it? Yep, sorry. :)